As business owners, we want to be able to scale our operations so we aren’t forced to stay in the day-to-day. How can we create systems that allow us to train and lead our team with less time and effort? How can we uplift our internal leaders in the process? How can we ensure accountability of our agents?
On this episode, Success Manager and ERS Elite Coach Andy Kueny explains how video recordings of training sessions and subject matter experts can be used to scale our teams.
Takeaways + Tactics
- Anything that forms a part of the process in our business should be documented through video. These videos can be easily shared with the rest of our team for years to come.
- Have full-time agents record trainings of their own. This not only leverages their time, but also raises them up as subject matter experts.
- For accountability, quiz team members on the content of the videos.
With so much technology at our fingertips, there’s no reason we shouldn’t be leveraging our time and knowledge. Take advantage of platforms like Google Drive and do away with time-consuming activities that could easily be recorded once and shared multiple times.
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