Scattered initiatives confuse teams, while systems save time and help agents know what steps to take next. What can you do to organize the arrival of new team members? What’s the best way to keep them accountable and help them trust you? Is there a way to navigate through the chaos created by too much work and too few resources? On this episode, Adam Stark shares how he used systems to put team management on autopilot.
Takeaways + Tactics
Always look for new talent, but be aware of the changes in the dynamics of your team.
When you’re dealing with too many leads and can’t follow-up as you used to, outsource the work to specialized companies instead of burdening your agents with superficial follow-ups.
Managing a team can be a daunting task, but the more transparent you are and involved in your team’s training, the higher your level of self-accountability.
At the beginning of the episode, Adam shared how he didn’t have the resources to create a skilled team himself and talked about his struggles with not having enough time to create his own systems from scratch. We also discussed the importance of always looking out for new talent, and why you shouldn’t burden your agents with too much follow-up.
In this episode we also covered:
What to do when you can’t find the right people for your team
Prospecting system (e.g., Mojo)
Time blocking as a scheduling tool
The biggest challenges for team leaders is to find the right people who fit your culture. Each team member can change the dynamic for better or for worse. The challenge appears when you’re getting more leads than you can handle, yet can’t hire new agents right away. To fix this, many team leaders outsource lead follow-ups to specialized agents outside the company.